We will honor most returns if completed within 45 days of purchase.
The exceptions include:
- Products damaged during return shipment
- Custom items
- Make and Ship items
- Discounted items
- Special priced items
- Large quantity orders for small volume items
- Incorrect orders
Only unopened bundles/packages will be accepted. Bundle quantities can be found on our Web Site. A 15% restocking charge will apply. All returns must be insured and the freight prepaid.
Procedure: Contact us for an authorization number prior to returning any products. Returns should be shipped F.O.B. destination. Title, risk of loss and damage during transit belong to customer until delivery by carrier to Cheep Cheep Boxes. Upon inspecting the returned product(s), we will determine the amount of credit or refund. If we make a mistake by shipping the wrong product or quantity, then upon verification, we will assume complete responsibility, including all shipping costs, to rectify the situation to your complete satisfaction.
Damaged or Defective Products
Damaged products - Proof of shipment damage may require a photo.
Product(s) damaged during return shipment will be photographed and sent to you as proof of damage. We will call you within two business days upon receipt of the damaged product(s). At that time, we will inform you of any monetary adjustments.
To reduce the possibility of shipment damage, please wrap or protect the returned item(s) in a reasonably protective manner similar to the packaging method(s) used by Cheep Cheep Boxes.
Defective products will be replaced at our cost as quickly as possible.
Procedure: Contact us as soon as possible regarding any defective products so that we can make arrangements to pick up the product(s) in question and to replace it with similar product(s) that meets our quality inspection and box/packaging industry standards.
Credits or Refunds
Credits will automatically be issued upon receipt of returned products, unless you request a refund.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at (513) 217-5560 or send us an email from our Contact Us pageContact Us